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The classification and explanation of the change as either first-order or second-order.

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  1. The classification and explanation of the change as either first-order or second-order.
  2. The challenges that team members felt due to the downsizing and the merger. Give two examples of each.
  3. The risks you anticipated and the mitigation steps you planned in dealing with the risks.  Give an example of two risks, each with a mitigation plan.
  4. The types of resistance your team exhibited and what techniques you used in dealing with each type.  Give three examples.
  5. The eight steps you took, using Kotter’s change management model, to engage your team in making the transition successful.