If I were hired into a company to do research on the change in their customer service protocol. I would mostly use a rating scale. Allowing the customer to rate their overall
175 words each discussion 1: If I were hired into a company to do research on the change in their customer service protocol. I would mostly use a rating scale. Allowing the customer to rate their overall experience in a series of questions. Customer service is often researched through observation of the customer base within … Read more