Describe some of the conflicts that the program has experienced. (Were there more at the program’s inception or at some other stage of the program?)
- Identify what type of conflict this is.
- Discuss the impact of this conflict on the program’s effectiveness. (Were there any negative patient outcomes?)
- Describe the steps that were taken to end the conflict.
- What was the end result – was it resolved? If not, what has happened to those in the program who were involved in the conflict?