What do you expect the behavior of the salespeople to be when Michelle visits the Toyota dealership?
What should Michelle’s negotiation strategy be (e.g., how much information should she share concerning where she is in the buying process, that there is a vehicle trade-in, that she is looking at other dealerships as well, that she knows the MSRP, whether and how much deception is ethical/allowable, etc.) What do you expect the behavior … Read more