Skip to content
- A written summary that describes the virtual organization your team selected and identification of negative effects experienced due to virtual communication
- Explain the methods of communication used to reach identified external stakeholders of the business.
- Summarize challenges experienced within customer service, or customer satisfaction as a result of virtual communication failures.
- Analyze steps taken by the business to prevent further loss of customers or to reduce customer satisfaction.
- Identify workflow or escalation procedures used to enhance customer experience and improve customer relationships.
- Recommend virtual communication tools to improve relationships between employees and customers.
- Identify potential future risks and cultural considerations associated with the recommended virtual communication tools.
