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- What performance improvement tool(s) would you use to identify all the possible reasons why patient complaints are increasing?
- What performance improvement tool(s) would you use to gather information to confirm the actual reasons for patient complaints?
- You think there may be more patient complaints on certain days of the week. What quantitative performance improvement tool(s) would you use to analyze this theory?
- The front office staff and nurses tally information about the causes of patient complaints. What quantitative performance improvement tool(s) would you use to select the problem areas to work on first?
- After redesigning the patient registration process, you want to monitor the effectiveness of your actions. What performance improvement tool(s) would you use to measure whether the number of patient complaints actually declines in the future?
