1a
- Evaluate different operations management principles and techniques that can make businesses more profitable today.
- Select one service company of your choice and discuss at least three operations management challenges the company is facing.
- Suggest ways to confront the challenges and provide suggestions that can untimely improve sustainability in its value chain.
11b
- Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
- Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.