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- Describe the goals and objectives of your plan to decrease ER wait times at Wishmewell.
- Describe each step of the Six Sigma (DMAIC) process:
- Define the problem
- Measure the process; what Six Sigma tools will you use?
- Analyze the data; what tools will you use to analyze the data?
- Improve the process; explain your improvement plan
- Control; how will you continue to monitor the results and adjust as necessary?
- Describe the key players (stakeholders) who should be members of your implementation team and explain why teamwork is an important factor in implementing a quality improvement program.
- Explain at least three factors that might inhibit the implementation of your decreased wait time program.
